Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by WellHeaven. Throughout the site, the terms “we”, “us” and “our” refer to WellHeaven. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.
If you do not agree to all the terms and conditions, then you may not access the website or use any services.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
PRODUCT INFORMATION & DISCLAIMER
We make every effort to display our products as accurately as possible. However, we do not guarantee that your device’s display of any color or image will be accurate.
Our products are intended for general wellness and comfort purposes only and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a professional if you have a medical condition.
ORDERS & PAYMENTS
We reserve the right to refuse or cancel any order at our sole discretion. Prices are subject to change without notice.
In the event of an error in pricing or product information, we reserve the right to cancel or refund orders placed at the incorrect price.
SHIPPING
We ship orders using trusted third-party fulfillment partners.
Estimated delivery times are 7–12 business days, but delays may occur due to customs, carrier issues, or high demand. We are not responsible for delays once the order has been shipped.
RETURNS & REFUNDS
Our return and refund policy is outlined separately on our Refund Policy page. By placing an order, you agree to that policy.
We reserve the right to refuse returns that show signs of use, damage, or misuse.
LIMITATION OF LIABILITY
WellHeaven shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages arising from your use of our products or website.
Use of our products is at your own risk.
INTELLECTUAL PROPERTY
All content on this site — including text, images, logos, and designs — is the property of WellHeaven and may not be copied, reproduced, or used without written permission.
THIRD-PARTY SERVICES
Certain services and products may be fulfilled by third-party providers. We are not responsible for the content, accuracy, or practices of third-party services.
CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.
GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Canada.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via our Contact Us page.